Return & Refund Policy

Returns

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at maisonleorea@outlook.com.

Please note that returns must be sent to the following address:
Krijgsbaan 220B, 9140 Temse, Belgium

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at maisonleorea@outlook.com.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

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Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as all jewellery and personal care items.

If you have any questions or concerns about your specific item, please contact us.

Sale items and gift cards are also non-returnable.

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Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

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14-Day Cooling-Off Period (EU Law)

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As stated above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

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Refunds

Once we receive and inspect your return, we will notify you and inform you whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at maisonleorea@outlook.com.